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Monday, July 04, 2022 
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Digital Customer Experience & Ecommerce 2.0

Customer Experience & Ecommerce for the New Normal

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Keynote Panel

Praveen Moturu, VP Digital Technologies & Chief Enterprise Architect, Mars Inc.

Innovative, accomplished business and technology leader, visionary with strategic leadership experience in digital transformation, information technology optimization and enterprise change leadership at global and Fortune 500 multinational corporations. Elite expertise in strategy, planning, digital services, Innovation management and product monetization

Joni  Kazmierczak, VP of Business Analysis and IT,  Catholic Order of Foresters

As head of the IT and Business Analysis departments of a fraternal life insurance carrier, Joni leads more than just technology operations. With 14 years of development, software implementation, and business consulting experience across multiple industries, she is constantly supporting enterprise-wide business initiatives with a focus on human capital development, change management, project management, improving efficiencies, reducing risk, and supporting sales. When she’s not in the office, you can find her running half marathons around the country, leading youth activities, or out on the water with her husband and two kids.

Kelly Diekvoss, VP of IT, 2-10 Home Buyers Warranty

Truly enjoy digital transformation at its core! Kelly is a Certified Enterprise Architect and Solutions Architect who has implemented multiple ecommerce systems while supporting Digital Transformation at multiple organizations. Doing all it takes to enable a new digital end to end experience for the customer. Using data to not only drive customer interaction but wanted customer behavior as well as IT prioritization.

Case Study Customer Experience: The New Normal  

Anoop Verma, Director, Tech Products & Innovation/IT Applications, The Joint Commission



Mapping & Building Your New Customer Experience for the New Normal

Join Jennifer Zimnowski as she walks you through her thoughts on how to look at the future of e-commerce and what the New Normal looks like. What to consider when planning for the future: where to focus and invest, and lastly, shares a few cautions you should keep in mind as you put your plan in place.

Jennifer Zimnowski, Managing Partner US, Kin + Carta


COVID-19: Forecasting the New Normal for Digital Experience

Without a doubt the economy is facing an unprecedented challenge in the face of the COVID-19 pandemic, forcing businesses to transform and adapt. Join us to learn about the latest trends in the Middle Market across B2B and B2C segments, and how technology is helping drive meaningful, positive change.

Oleg Glubochansky, Director, Commerce and Digital Marketing Practice, RSM US LLP

Oleg leads RSM’s omnichannel commerce and digital marketing teams with the focus on enabling digital transformation with the clients, changing how they sell across all their retail and digital channels.

Sy Nayman, Consulting Manager, Digital Transformation, RSM US LLP

Sy has spent over 19 years in technology sectors, taking security, infrastructure, transaction management, medical records, online consumer health software, and SaaS products to market. Within the ranks of RSM’s Technology and Management consulting, Sy is taking his marketing, business and technical expertise to guide businesses through today's marketing technology to achieve predictable revenue marketing.

The CIO's Response to COVID-19: Part 3

Leveraging the Shift to Accelerate Digital Transformation

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Keynote Panel


Tom Drez, CIO/CPO/CSO/Managing Director CIPP,  Christian Brothers Services

Rob Zelinka, CIO, Jack Henry & Associates
Vinu Ramasamy, Head of Softward R&D, Siemens Building Technologies

Leveraging Legacy Assets in Your Digital Transformation

Are you wondering how you can address today's business demands and efficiently leverage your mainframe infrastructure? Learn how leading organizations are using a modern approach with microservices-based APIs to accelerate innovation.

Zeev Avidan, Chief Product Officer, OpenLegacy

The Risk of Getting IT Wrong: Often Overlooked Aspects of Cloud & Digital Transformation.

Technology adoption has accelerated by 5 to 10 years due to the global pandemic. Alas, going faster can lead to challenges later if critical elements are overlooked along the way. Learn about key and foundational aspects when undergoing Cloud & Digital Transformation as presented CBTS’ Innovation Strategist, Justin Rice. Justin will cover several critical – but frequently forgotten – areas across the pillars of Strategy, Applications, Security, and Network and why they matter so much to the overall experience for your stakeholders. Case studies featuring multi-cloud As-a-Service and SaaS strategies will be presented to outline the risk and impact of not addressing these areas – especially in the accelerated transformation sprint many organizations are facing today.

Justin Rice, Innovation Strategist, NaaS & SD-WAN, CBTS



The CIO's Response to COVID-19: Part 2

Back to Work: The CIO's New Role as Pandemic Response Leader

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Keynote Panel

Back to Work: The CIO's New Role as Pandemic Response Leader

Praveen Moturu, VP Digital Technologies & Chief Enterprise Architect, Mars Inc.

Tammylynne Jonas, Global CIO, Self Esteem Brands™

Rodney Nobles, Chief Information Officer and Chief Security Officer, Waukesha County Technical College

Moderator: Alex Jarett, CEO & Founder, Technology Executives Club & TechnologyInnovationX



Managing Project Portfolios and Virtual Teams: Strategies from the new CIO Role as Pandemic Response Leader

In this presentation RSM will discuss strategies for managing virtual team members and the project portfolio management hyper change for the new CIO role as the pandemic response leader

Karen Wiltgen, Principal, National Leader for Digital Strategy & Transformation, RSM US LLP

Rex LaRowe, Management Consulting,
Industrial Products,Technology & Digital Practice



The CIO's Response to COVID-19: Part 1

Work From Anywhere - Business Continuity, CyberSecurity & Data Protection

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Keynote Panel: The CIO's response to the coronavirus. Disaster Recover, Business Continuity, Collaboration and Remote workplace strategies.

As coronavirus begins its spread across the US, the CIO and Senior Technology executives' role in ensuring business continuity is critical. In this important panel, area executives share their strategies for collaboration, remote workplace, business continuity and DR as it relates to making sure their companies are able to work without disruption.

Tom Knapp, CIO, Waterstone Mortgage


Sam Hilgendorf, Chief Information Officer, Fox World Travel



The COVID-19 Checklist: Detailed Steps to Better Protect Your Organization.

The Institute for Critical Infrastructure Technology (ICIT) just published a report entitled The COVID-19 Checklist: Detailed Steps to Better Protect Your Organization. Stan Wisseman, an ICIT Fellow, will review the non-technical and technical steps the ICIT recommends to improve the security posture of any organization in these rapidly changing times.

Stan Wisseman, Chief Security Strategist, Micro Focus

Stan Wisseman, CISSP/CISM/CSSLP/CCSK, Chief Security Strategist for North America, Microfocus


Cybersecurity – Current Risks and Trends

Cybersecurity is a constantly shifting landscape, and the changes brought about from the COVID-19 pandemic have caused a shift in how work is conducted, exposing new risks and exacerbating older ones. In this presentation RSM will discuss these risks, recent attacks or unique issues related to these changes, and how to manage the risks for your organization.

Zach Raizen, Director, Risk Consulting, RSM 






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