The Innovator's Dilemma

by Clayton
Christensen

CIO Paradox

by Martha Heller

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2019 Digital Transformation Summit Recordings

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customer Experience Insights Research Report

Bimonthly Conference Insight Research Reports provide written conference summaries and insights from each Summit.

This report is an edited transcript of a briefing presented to our community, summarizing the highlights and insights from a recent Customer Experience Summit in April of 2018.

Includes conference summary, key insights and selected transcript excerpts. 

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